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What's New
On-Site or Live Web Demonstrations Anytime
The best way to select the Practice Management System for your hospital is to
experience in action, with our advice and real-world examples. We will
visit your hospital to perform an AHMS Demonstration with no obligation, or if
time is critical, perform a Live Web Demonstration anytime, to meet your busy
schedule. Click here to send us a request for
a demonstration.
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Current News
AHMS Evolution
As the world gets ready for Windows 7, and the continued advancement in
security, we're developing a state-of-the-art backend for the AHMS, and new
features to help our hospitals take advantage of these new technologies.
Utililizing Microsoft's .NET framework, the AHMS is maintaining compliance with
today's technology and providing options for the future.
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Recent Events
AAHA's 2009 Trends Practice Management Software Buyer's Guide
Look for the Animal Hospital Management System in the Practice Management
Software Buyer's Guide as part of the
AAHA's 2009 Trends Magazine's July
Issue. Great advice is included in this guide, with some experiences we've
learned from our hospitals! We bring this high level of consulting to all
our client hospitals, to help them incorporate technology that improves medical
care and business success.
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Interactive Support
When you need some support, we can be "there" to help! We can
either have a remote session using pcAnywhere32 or GoToAssist.
Please read about both approaches, with the necessary instructions to follow
To assist in this process, we STRONGLY recommend downloading and installing
Skype. This
tool will allow online chatting with our support team, so your phones are not
tied up.
This procedure is used to set up your system in order for BWCi to
access your data and for communicating details over the Internet using
PcAnywhere32 or GoToAssist. Obviously, this procedure presumes you have Internet access.
pcAnywhere
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GoToAssist
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We will have installed and configured pcAnywhere on one of the
workstations at the hospital. Please verify which workstation, and
check to see if pcAnywhere Host is waiting. The applet icon shown
below (the one on the left) shows that pcAnywhere is waiting for a
connection. The applet icon next to the clock indicates that
GoToAssist is also waiting for a connection (configured in the
"Unattended Support" option).
If you don't see that applet icon, double-click on the BWC Internet Access
icon on the desktop (or go to Start
�
Programs �
BWC). You should see the pcAnywhere icon (shown above) next to the
clock. If there is no icon, try double-click on the Internet
Access icon.
If you get disconnected from the net,
you must double-click on the pcAnywhere icon next to the clock (shown
above), then click on the CANCEL button on the 'pcAnywhere waiting'
window. Follow these steps to re-establish the remote session:
1. Reconnect to the net.
2. Once connected, the ICQ flower should
reappear, then turn green. If you get an error that ICQ could not
connect to the server, or the flower remains red, right-click on the ICQ
flower, then go to Status/My Status, then click on Available/Connect.
It should appear green shortly thereafter.
3. Double-click on the BWC Internet Access
Icon.
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We can use GoToAssist to access any workstation at your hospital,
with your permission, and setup.
- Call our office to initiate the remote session. Please
describe the improvements or customizations needed, and what
workstation you are at.
- Open Internet Explorer and go to our website,
www.bwci.com
- Scroll to the bottom, and you will find the section,
Remote Customization and Training
- Enter your name in the NAME field, and then enter the 9-digit
number we provide in the SUPPORT KEY field.
- Click CONNECT NOW.
- Follow the instructions on the web, as the GoToAssist web
application is downloaded and installed. Please answer YES or
ALLOW to the files that need to be downloaded.
- If there is a problem with the auto-configuration, click
MANUALLY DOWNLOAD THE SOFTWARE.
- Once the application is running, you will need the message that
the session is connecting, then answer YES to the "Allow Support
Remote Session" question.
- That's it, as we can now work with you on that workstation.
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Troubleshooting
- If nothing happens for several minutes, keep checking for new
e-mail (press the SEND/RECEIVE button). If we�re experiencing a problem, we
will send an e-mail as soon as we receive your first e-mail.
- If you get disconnected from your ISP (the RECONNECT button comes
up), press the RECONNECT button. Once connected, you will need to send us
your new IP address (a new one is assigned each time you connect to your
ISP). Cancel the current 'pcAnywhere Waiting', then redo the procedure
starting at Step 2.
Last Modified on
03/14/10 09:01:18 PM
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