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General FAQ

1. Visits View, Pharmacy, Splits and various buttons are shown on multiple pages, Why?

   The versatility of the AHMS System lets the user access processes from multiple places rather than closing and opening several screens.  For example: Pharmacy is located in areas where you may need to reference the drug list in order to continue working in the selected area.

2. Should a user include an item number on a miscellaneous sale?

   The user must always use an item number.  The system depends on this number or code to record the billable properly.  Under INVOICES or ORDERS, if an item number is not shown, the system may not recognize it.  Even miscellaneous items have an item number (usually "MISC").

3. Can you sell something for another pet when examining the pet that is currently in the hospital?

   Yes, while in Departure Details, you can make a QUICK SALE and continue.

4. An employee was using anyone?s name in the COLLECTED BY field in FINAL BILLING since her name came up so far down the list.  Is this okay?

   Not an acceptable business practice since the recorded activity is noted to an employee who did NOT do the action.  Recommend that the former employees can be de-activated (select EMPLOYED = NO in EMPLOYEE INFORMATION) to keep them on file, but not shown on the drop-down menu of active employees.

   Another trick is to UP ARROW from the start of the WORK BY list.  When you use the UP arrow (on the keyboard), it jumps to the bottom of the list, working up through the list.

   Another trick is to enter the EMPLOYEE NUMBER in the COLLECTED BY field, which will then auto fill the corresponding employee name.

5. Is there any way to change the boarding arrival date to the actual day they arrive rather than their reservation date?

   Yes, there's a way to change the arrival date! Go to DEPARTURES -> KENNEL, and double-click on one of the boarding visits. The Boarding Details will allow the user to change the ARRIVAL (in the upper right corner) date as well as the Arrival time.

6. I get the Hours Summary report when I process employee hours, but how do I get each employee's hours?

   Once you have PROCESS HOURS (BUSINESS->EMPLOYEES->PAYROLL), click REPORTS|SUMMARIES.  Click INDIVIDUAL HOURS REPORT.  Select the correct pay period.  The first report will be the HOURS SUMMARY, simply go to REPORT-> CLOSE.  The second report will contain ALL information (times, hours, etc.) for each employee.  Simply go to REPORT->PRINT and click PRINT.

7. When we "Process Client" (meaning there is more than 1 pet in Departures) and they have a coupon (example $5.00 off Interceptor), how can we take only "$5.00" off, rather than $5.00 off every pet we are processing? In the final screen when departing we click on "Discount" and then put in the "dollar amount." Is there a way to do this that we aren't aware of?

   When you click on DISCOUNT in Final Billing, the Discount form has 2 areas. The top area (with which you are familiar) is to apply a discount to all departing invoices. The bottom area (called Discounts Applied to Individual Departing Invoices) allows you to apply discounts to individual invoices! The table in this bottom area shows the departing invoices. You can select a DISCOUNT TYPE for a specific invoice, or enter a discount to that specific invoice by entering the dollar amount in the DISCOUNT field!

8. I have extended the Basic Appointment Scheduler to the end of 2005, but I can't remember how to change the tab names from CONS1, CONS2, etc. to the names I use. Can you refresh my memory on how to update the tab names?

To change the Tab Names on the Basic Appointment Scheduler:
1. Go to SCHEDULING -> DOCTORS
2. Click on the next record in the desired column (Doctor 1, Doctor 2, Doctor 3, Doctor 4) on the APPOINTMENTS tab, where you want to start making the change.
3. Click UPDATE DOCTOR
4. A dialog will appear, ENTER NAME EXACTLY... Enter the Name exactly as you want it to appear, 30 characters maximum.
5. Click OK
6. A question will confirm your desire to change ALL entries of that column from the record you highlighted onwards. Click YES to make the changes, or answer NO to cancel.
7. The change will appear momentarily. The message bar will show the progress of the changes.

That's the way to change the entries under that column for all future dates. You can also highlight single records, click EDIT, then type in the desired value.

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